Terms of sale

Effective from 17.10.2026.

Seller

BEXPO s.r.o., Šoltésovej 105/23, 036 01 Martin, Slovakia. Company ID 51463440, Tax ID 2120715938, VAT ID SK2120715938. Commercial Register of the District Court Žilina, section Sro, file no. 69659/L.

Email info@celosta.sk, phone +421 911 890 589.

Scope

These terms govern the sale of goods from the Celosta range to both businesses and consumers. A consumer is a natural person acting outside their trade, business or profession. Contracts are governed by Slovak law: for consumers the Civil Code and Act No. 108/2024 Coll. on Consumer Protection, for businesses the Commercial Code. Consumers in another EU country keep the protection given by the mandatory rules of their country. Any individual agreement in a quote or contract takes precedence over these terms.

Quotes and conclusion of contract

This website is for information only and is not an online shop. Prices shown on the website are indicative ranges. The binding price, quantity, delivery date and method are set out in an individual written quote, valid for 30 days unless stated otherwise. A contract is concluded when we confirm your order in writing (including by email) based on the quote.

Price and payment

Quotes show prices both including and excluding VAT. For goods imported to order we may ask for a deposit, stated in the quote. Payment is by bank transfer against an invoice. Goods remain our property until paid in full.

Delivery

Delivery date and method are agreed in the quote. Delivery dates for goods made to order depend on the manufacturer and are indicative. Goods are delivered on pallets; unloading is the buyer’s responsibility unless agreed otherwise. Risk of damage passes to the buyer on receipt of the goods.

Product characteristics

Fired clay is a natural, often handmade material. Shade, surface and dimensions may vary slightly between pieces and production batches within the maker’s tolerances; this is not a defect. Images on the website are visualisations illustrating the shape. We recommend ordering all goods for one project at once so that they come from one batch. Suitability for outdoor use is stated for each model based on the manufacturer’s declaration.

Consumer right of withdrawal

A consumer may withdraw from a distance contract without giving a reason within 14 days of receiving the goods. It is enough to send a notice by email to info@celosta.sk or in writing to the seller’s address, for example: “I hereby withdraw from the contract for the goods [name], ordered on [date], received on [date]. Name, address, date.”

The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, for example in a custom shade, glaze or size.

Goods must be returned within 14 days of withdrawal. The consumer bears the cost of return. Goods on pallets cannot be returned by post; we state an estimate of the return cost in the quote. We refund all payments, including the cheapest standard delivery cost, within 14 days of withdrawal, but not before the goods are returned or proof of dispatch is provided. The consumer is liable for any loss in value caused by handling beyond what is necessary to establish the nature of the goods.

Liability for defects and complaints

Record visible defects and transport damage on the delivery note or carrier’s report on receipt and take photos. Report other defects by email to info@celosta.sk without undue delay after discovering them, with a description and photo.

Consumers may exercise their rights for defects within 24 months of receiving the goods. We handle complaints within 30 days and confirm the outcome in writing. For businesses, liability for defects is governed by the Slovak Commercial Code and the contract.

Differences in shade and surface described under Product characteristics, and damage caused by improper storage, installation or use contrary to the manufacturer’s recommendations, are not defects.

Dispute resolution

If a consumer is not satisfied with how a complaint was handled or believes we have breached their rights, they may ask us for redress at info@celosta.sk. If we reject the request or do not reply within 30 days, they may submit a request for alternative dispute resolution to the Slovak Trade Inspection (www.soi.sk) or another body listed by the Slovak Ministry of Economy. Compliance with consumer protection law is supervised by the Slovak Trade Inspection, Žilina Region Inspectorate.

Final provisions

Personal data is processed as described in our Privacy policy. We may change these terms; a concluded contract is governed by the terms valid at the time it was concluded.